EXCHANGE & RETURN POLICY

 

Return Eligibility

Due to the perishable nature of live plants, returns are generally not accepted once products are delivered.

Damaged Products

If your product arrives damaged, please notify us within 24 hours of delivery along with:

• Order Number
• Clear Photos of Damage
• Unboxing Video (Recommended)

Replacement

Eligible damaged products may be replaced after verification.

Non-Returnable Items

The following items are not eligible for return:

• Customized Products
• Corporate Bulk Orders
• Plants damaged due to improper care after delivery

Refunds

Approved refunds will be processed within 7-10 business days through the original payment method.